How refunds, returns, and cancellations work
Last updated: August 2026
Most products are eligible for return within our standard return window from the date of delivery, provided the item is unused, undamaged, and in its original packaging.
To request a return, please use the Return Product option on our website or contact us directly with your order ID and the reason for the return.
Customised, made-to-order, or personalised decoration items are not eligible for return unless they arrive damaged or defective.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method, or as store credit for Cash on Delivery orders, within a reasonable timeframe.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product, and we will arrange a replacement or refund at no extra cost to you.
Orders can be cancelled before they are dispatched. Once an order has been shipped, it can no longer be cancelled and must instead follow the standard return process.
Delivery charges, where applicable, are non-refundable except in cases where the return is due to our error (wrong or damaged item).
If you have any questions about returns or refunds, please reach out to us using the contact details on our website.